Simpool Technologies, LLC. (“Simpool,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information from users of our platform, website, and mobile application (collectively, the “Services”), including:
- Pool service companies (“Service Providers”)
- Technicians using the mobile app
- Customers receiving pool cleaning or maintenance services
By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services.
1. Information We Collect
We collect information in the following categories:
A. Information You Provide to Us
Account Information
- Name
- Email address
- Phone number
- Password or authentication credentials
- Role (Customer, Technician, Administrator, Service Provider)
Service Provider Business Information
- Company name
- Billing details
- Employee/technician information submitted by the Service Provider
- Subscription and usage data
Customer Pool Information
- Pool address and access details
- Pool specifications (size, type, equipment)
- Service preferences
Service-Related Inputs
- Photos, service notes, chemical readings, maintenance logs
- Messages and communication via the app
- Customer signatures or approvals
B. Information We Collect Automatically
Device & App Usage Data
- IP address
- Device identifiers
- Operating system
- App version
- Browser information
- Log files and usage activity
Location Information
If enabled by the User or required for Technician routing, we may collect:
- GPS location of Technicians during service routes
- Job start/stop locations
- Service verification location stamps
Technicians may be required by their employer to enable location tracking while clocked in or while performing service tasks.
Cookies & Tracking Technologies
We may use:
- Cookies
- Web beacons
- Analytics tools
- Session tracking
to improve performance and personalization.
C. Information from Third Parties
We may receive information from:
- Payment processors
- Mapping or geolocation service providers
- Service Providers who upload Technician or Customer data
- Partners or integrations you authorize
2. How We Use Your Information
We use your information to operate, improve, and deliver the Simpool platform, including to:
Platform Functionality
- Create and manage accounts
- Route and dispatch Technicians
- Document and display service reports
- Provide communication tools between Service Providers and Customers
Billing & Payment
- Process customer payments
- Manage subscription fees for Service Providers
- Maintain transaction records
Safety & Compliance
- Verify service completion
- Ensure technician accountability
- Support Service Provider regulatory or policy compliance
Customer Support
- Respond to requests
- Provide technical troubleshooting
- Offer personalized support
Analytics & Improvements
- Improve the App and Services
- Evaluate usage patterns
- Enhance features and security
Legal & Security Purposes
- Enforce Terms of Use and EULA
- Detect and prevent fraud or misuse
- Comply with applicable laws
We do not use Customer or Technician data for targeted advertising.
3. How We Share Your Information
A. Service Providers (Pool Companies)
If you are a Technician or Customer, your information may be shared with the Service Provider managing your relationship, including:
- Service logs
- Photos
- Job history
- Location data (if collected)
- Billing or payment information
Service Providers control how they use such information within their business.
B. Third-Party Vendors
We share data with trusted vendors who assist in operating the platform, such as:
- Payment processors
- Cloud storage providers
- Mapping and routing tools
- Email and SMS communication services
- Analytics providers
These vendors are bound by confidentiality and data protection obligations.
C. Legal and Compliance
We may disclose information:
- To comply with legal obligations, court orders, or government requests
- To enforce our rights or Terms of Use
- To investigate fraud, security concerns, or violations
D. Business Transfers
If Simpool Technologies undergoes a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of the business assets, subject to the same privacy protections.
4. Data Retention
We retain information for as long as necessary to:
- Provide the Services
- Maintain Service Provider and Customer records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Service Providers may control some data retention timelines for service records.
5. Your Choices
Account Information
You may update your account information within the App or by contacting support.
Location Data
Technicians may disable device location permissions, but doing so may:
- Limit routing functionality
- Prevent job verification
- Restrict employer-required tracking features
Promotional Emails
You may opt out of marketing emails while still receiving transactional or operational messages.
6. Data Security
We use industry-standard safeguards to protect your information, including:
- Encryption
- Secure authentication
- Access controls
- Monitoring for vulnerabilities
However, no method of electronic transmission is completely secure. Users share data at their own risk.
7. Children’s Privacy
Simpool is not intended for children under 18. We do not knowingly collect personal information from minors. If such information is discovered, we will delete it promptly.
8. International Users
If you access the Services from outside the United States, your information may be processed and stored in the U.S. You consent to such transfer and processing.
9. Your Rights (Where Applicable)
Depending on jurisdiction, you may have the right to:
- Access your data
- Request correction or deletion
- Object to processing
- Request data portability
Requests can be submitted to privacy@simpooltech.com.
10. Third-Party Links
The Services may contain links to external websites or integrations. We are not responsible for the privacy practices of these third-party services.
11. Changes to This Privacy Policy
We may modify this policy at any time. Changes will be effective upon posting with a revised “Last Updated” date. Continued use of the Services signifies acceptance of updated terms.
12. Contact Us
If you have questions or concerns about this Privacy Policy, contact:
Simpool Technologies Privacy Team
Email: privacy@simpooltech.com
Address:
4849 Greenville Ave Suite 100-163
Dallas, TX 75206